Shipping Policy
Shipping Time
U.S. Shell, Inc. normally ships within 3-5 business days from
receipt of order, sometimes sooner. Rush services are available, please
contact your sales rep or call the Order Department 956-554-4500 and
discuss your needs. We suggest you specify a specific ship date, cancel
date or an “arrive on” target date and we will do our best to
accommodate your request.
We cannot guaranty a specific arrival or performance by the carriers
once a package leaves our facility. Prices on the website are
approximate and may be adjusted to allow for oversize boxes, home
deliveries and/or other factors not allowed for by limitations of our
eCommerce shopping cart system.
We use the following shippers:
U.S. Shell gives you, the customer, the choice of shipping carrier.
Our preferred carrier is UPS, but we let you choose the most convenient
and economical shipping method available. For any time critical orders
we offer expedited services like Next Day Air, 2nd Day Air and Three
Day Select. Please contact us directly for any expedited shipments in
order to assure their timely processing. All orders will have any
applicable shipping charges added to the invoice. Due to the nature of
the product, shipping charges cannot be estimated at the time the order
is placed. If you have any issues with the freight charges, feel free
to contact us and we can give you a quote once the order has been
filled. From the time an order is placed, shipping time is between two
and three business days.
We at U.S. Shell, Inc., strive for you to receive your ordered merchandise in an excellent
state. As with all parcel carriers, your shipment may be subject to
normal transit handling. If you have any shipping related questions or
concerns with your order please feel free to email our Shipping
Supervisor. suriel@usshell.com
If you encounter problem with any of your shipments from U.S. Shell, please do the following:
- Inspect packages before signing for them. Have the driver report on obvious damage.
- Call U.S. Shell, Inc. and report and damage or shortages
- File a claim with the carrier